Refunds are not applicable once a project has been started, as time and resources are allocated immediately after order confirmation.
If a project is canceled before work begins, a full refund may be issued.
In cases where services are not delivered as agreed in the contract or scope of work, partial or full refunds may be considered after review.
Refunds are not available for downloadable digital products, licenses, or subscriptions once delivered/activated.
If you face technical issues, our team will provide support, fixes, or replacement files at no extra cost.
Refunds may be issued under special conditions such as:
Duplicate payments due to technical error.
Incorrect billing.
Service unavailability from our side.
Send a request to billing@picpay.com with your order details.
Our finance team will review your request within 5–7 business days.
Approved refunds will be credited to the original payment method within 10–14 business days.
📧 For all refund queries: support@picpay.com
